Returns & Exchanges

At Multiply Mall, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether the fit isn't right or you have changed your mind, we are here to ensure your shopping experience remains effortless.

1

Initiate Your Request

Log into your Multiply Mall account, navigate to your order history, and select the items you wish to return to receive a unique Return Authorization number.

2

Pack Your Items

Securely place the unworn apparel in its original packaging, ensuring all designer tags and labels are still attached to avoid processing delays.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your package before dropping it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing